Orders to the UNITED STATES: USPS ALERT due to limited transportation availability as a result of nationwide COVID-19 impacts, package delivery times may be extended. USPS can sometimes take up to 8 weeks or more.

Attention. Due to COVID-19 - DELAYS and delays occur on all shipments. Logistics systems have decreased and lead to delays.

Delivery time:
National Shipments (Spain): It will take 2 to 5 business days
Europe: 7 - 15 days.
International: 10 - 30 days

Shipments from Spain to Europe normally take from 7 to 15 days and to the United Statets from 10 to 20 days, shipping times are estimated, there may be delays due to customs or holidays.

The articles are sent through Correos Spain by International Registered Mail, signature required to receive the package, and with tracking number. The package will be delivered to the shipping address. If there is no one USPS will leave a notice to pick you up at the nearest office.

CUSTOMS
In case of retention of the package in customs, we are not responsible for delays by customs.

It is the buyer's responsibility to pay any taxes which customs may claim

SHIPMENTS TO CANARY ISLANDS
The regulations of Correos España requires that all shipments destined to the Canary Islands must include the DNI / CIF of the recipient.
Please provide it at the time of purchase. Otherwise, we will contact the buyer

URGENT SHIPMENTS
Send by DHL EXPRESS takes 2/5 bussiness days to delivery. Please, leave your PHONE NUMBER to the carrier, in the notes to seller box . You CANNOT use any PO BOX addresses

We recommend DHL EXPRESS if you need to receive your order quickly

If you want a different shipping method, contact us.

LOST, STOLEN or UNDELIVERED SHIPMENT

If a package is returned to us because of:
- The address provided was not correct.
- Unclaimed packages: if the package once attempted to be delivered is unclaimed.
We do not offer a refund but yes the possibility to have the package reshipped

We are not responsible for any time delay due to customs, weather, saturation, specially in HOLIDAY times,etc...

Please note that once we send the item/parcel we cannot be held responsible for any shipping delays, this is out of our control.

Post office mistakes and failures are not our fault or a reflection on our level of dedication to our customers. The post office system sometimes makes mistakes resulting in lost or stolen packages. We will do our best to help out each customer to try and locate the package. If your package has not arrived a month after it has shipped please contact us. We will be more than happy to help you with that if necessary.

Sold by Single or Pair?
All our earrings are sold by pairs , except the ones that have the option single or pair.

Is There any Nickel in any of our Jewelry?
There is NO NICKEL in any of our jewelry. We are committed to selling top quality products and are mindful of our materials and their sources.

PACKAGING
Each order will be shipped gift ready. If it is two or more items, indicate if you need to be packaged separately.

FEEDBACK
Receiving positive feedback keep us motivated and excited about what we do so you are more than welcome to leave one.
Please leave a feedback upon receiving your item thus letting us know the transaction went smoothly.
In case you are not satisfied with your purchase please contact us and we will do our best to rectify the situation.

How do Bali hoops earrings put on
The Bali hoops when they are big are very simple to put on, but the small hoops are quite difficult, this is because there is not much space to handle them. Instead, one closed are the more comfortable earrings you can wear.
1) Open the hoops
2) Mold (fold carefully) the bar (finite part) until it coincides with the hole
3) You put them, you pass the hoop behind the ear to close in front loocking at you in a mirror. The bar has to enter the hole

Care instructions
- The matt finished jewels can be cleaned easily just using an eraser!.
- Don't clean your jewels with any product that could be abrassive. That's the only way to be sure you're not going to damage the silver, enamel, pearls or stones.
- Don't use fragances or make-up upon you jewels that include pearls or stones, otherwise they could be damaged.
- The color of the oxidized silver jewels may degrade with use or the pass of time, but it's possible to restore it and bring back the original color easily.